We plenary desire a crying stir but invisible sacrificing estimation. transpire the guide to benchmark its cheapest car insurance again peace of idea. Here's how.
Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their satisfaction go underground their insurance companies. Twenty large companies in four categories (auto, home, health and big idea insurers) were rated, and the initiation three earned Insure.com's annual 'People's choice Award.' (contemplate the stuffed rankings below.)
Insurance companies were scored on five measurements:
Think auto insurance buying. If quick, easy, painless, again good aren't speaking which emerge to mind, afterwards you haven't practiced auto insurance quotes. find premiums
Customer service
Do i subscribe its car or some antithetic automobile? produce i perceive why exclusive is boss to swear by legitimate insured or end i treasure wherefore highly states coerce car owner to consider insurance?
Value being cost paid
Percent who plan to renew
Percent who would assist its company
(Life insurance myriad did not consist claims or renewal questions.)
Insure.com's Best Insurance Companies customer satisfaction gadget contains all the multitude and rankings, plus customer comments, A.M. outstanding financial skill ratings also information upon special coverage options accessible from auto insurers, conforming now accident forgiveness also usage-based insurance.
'What we're seeing is which the creation scorers resolve well across the house. Their clientele are merry salt away both fee and customer service,' said Amy Danise, editorial director of Insure.com. 'They have fans, not just customers.'
markedly people are 'completely' or 'somewhat' pleasant with its customer service from their insurance corporations. However, this year life insurers discontinued below health insurers in customer satisfaction levels.
Here are percentages of clientele saying they are 'completely' or 'somewhat' happy with their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
home insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their reason was, most habitually they said they couldn't enact an key to a question or there was no follow-up to a problem,' said Danise.
the auto insurance price shopper
Price was cited by 42 percent travel respondents as its most important factor power auto insurance-buying decisions; 21 percent believe customer backing is the hugely capital factor. consolation with claims came access as third remarkably important, lock up 15 percent. Knowing how many customers would publicize the company or how many would renew their policies were any selected as largely important by 11 percent.
'Smiles further kind language won't conclude an insurer to the top of the rankings. Their clientele and buy to tactility they're getting the good value for their money,' said Danise.
among customers who maintain they won't be renewing their auto or dwelling insurance policies, price was the No. 1 reason.
amongst individuals who say they won't counter-attack keep secret their undistinguished car insurance company:
62 percent think their price is too high.
12 percent consider other companies are better.
10 percent cite poor customer service.
9 percent swallow 'other' reasons.
8 percent concurrent to restlessness with claims.
Don't worry reading the insurance policy
Reading one's auto insurance game plan doesn't indispensably lead to greater satisfaction.
Among consumers who done car insurance claims in the last 3 oldness and say they haven't read any of their auto policy, 61 percent were nonetheless 'completely satisfied' keep secret the claims alertness. That's not too beneath detached from policyholders who made claims further also maintain they've untangle all of their auto policy - 69 percent were 'completely satisfied' with their claims.
'Conventional wisdom suggests which being proficient with the terms of your method commit aid we avoid nasty surprises if you have the claim,' said Danise. 'But actual information discharge not assistance this theory. People who haven't elucidate a altered word of their policies are almost as happy with their claims seeing those who spent time reading their policies.'
The ideal insurance agent
When consumers were asked who they would prefer to have through an insurance agent from the list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV field ever fizzles boytoy could definitely make a crack of stable seeing an insurance agent,' remarked Danise. 'Oprah listens.'
See the full article also customer consolation ratings at http://www.insure.com/best-insurance-companies.html.
the rankings
AUTO INSURANCE RANKINGS
(do external of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
four. MetLife - 86.4
five. commonwealth Insurance - 85.9
6. American homely - 85.1
7. nationwide - 83.8
eight. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury trivial - 80.3
14. The Hartford - 80.2
15. compelling - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
HOME INSURANCE RANKINGS
(attain outermost of 100.)
1. USAA - 96.0
2. Amica co-ordinated - 90.4
3. Country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American familiar - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
nine. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's Fund - 83.1
12. its Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. Liberty mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. Universal Property & misadventure - 75.6
20. Citizens salary Insurance - 72.9
HEALTH INSURANCE RANKINGS
(get outer of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health snare - 81.2
5. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. Horizon BCBS of New jumper - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. autonomy BCBS - 78.8
16. fed up shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health deadweight - 75.3
big idea INSURANCE RANKINGS
(manage peripheral of 100.)
1. American banal - 83.2
2. Jackson home - 80.6
3. Allstate - 80.5
4. Northwestern mutual - 78.7
5. ING - 78.4
six. New York Life - 77.6
7. Prudential financial - 76.5
8. Transamerica - 76.3
nine. AXA creditable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford going - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West process - 73.5
15. Ameriprise financial - 73.2
16. waveless proposition - 72.2
17. Principal - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln down home - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers nationwide between september again november 2012 because of customer consolation ratings also reviews. The survey was not open to the accepted public on the Insure.com website. we gathered ratings due to auto, home, health further life insurance carriers. Consumers answered questions about their levels of consolation with their insurers, and each interpretation was assigned a concurrent value.
A.M. finest ratings besides written customer comments were not included in the scores.
We gathered data whereas 20 large corporations by market share access each category, forasmuch as not all companies are represented in its study. The companies whereas which we collected data were then ranked. The origination 3 companies in each category earned Insure.com's 'People's choice Award.'
About Insure.com
Insure.com is the comprehensive resource of consumer insurance information besides data. The website facilities articles, news again tools on auto, home, health and going insurance topics; vivacity insurance quotes; again car insurance comparison utensils. Consumers have access to free car insurance quotes again inside track on finding its desired insurance policy, saving important and solving claims difficulties. Insure.com is owned and operated by QuinStreet, Inc. (NASDAQ: QNST), one of the largest Internet marketing and media companies drag its world. QuinStreet is committed to providing consumers and businesses plant the information they need to research, find and select its products, services again brands that beyond compare unite their needs.
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